Privacy Policy

1. Introduction

Exquisite Logistics ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, book services, or use any of our logistics services.

2. Data We Collect

• Name, company name, email address, phone number, and billing/shipping addresses
• Payment information (processed securely via third-party payment providers)
• Details about your enquiry or booking (items, weight, collection/delivery locations)
• Technical data (IP address, browser type, device information, cookies)
• Tracking and communication preferences

3. How We Use Your Data

• Provide and manage logistics services (moving, delivery, storage, waste removal, etc.)
• Process payments and issue invoices
• Send live tracking updates and service notifications
• Respond to enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations (e.g., waste transfer notes, customs documentation)
• Send marketing communications (only if you have opted in)

4. Legal Basis (UK GDPR)

• Contract: to fulfil the services you request
• Legitimate interests: to operate and improve our business, prevent fraud, and provide tracking updates
• Consent: for optional marketing emails (you can withdraw consent at any time)
• Legal obligation: where required by law (e.g., HMRC, Environment Agency)

5. Data Sharing

We only share your data with trusted partners when necessary:

• Professional drivers and partner hauliers who carry out your job
• Payment providers (Stripe, PayPal, etc.)
• Storage facility operators (if you use our storage service)
• IT and software providers (booking system, tracking platform, cloud hosting)
• Legal authorities when required by law

We never sell your personal data.

6. Data Security

We use industry-standard encryption, secure servers, and regular security audits. Payment transactions are processed through PCI DSS compliant providers—we do not store full card details.

7. Data Retention

• Booking and tracking data: 7 years (for tax and legal purposes)
• Marketing preferences: until you unsubscribe
• CCTV footage from vehicles/warehouses: maximum 30 days

8. Your Rights

Under UK GDPR you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where possible)
• Restrict or object to processing
• Data portability
• Withdraw consent (for marketing)

Contact us at info@exquisitelogistics.com to exercise these rights.

9. Cookies

Our website uses essential cookies for functionality and optional analytics/marketing cookies (Google Analytics, Meta Pixel). You can manage preferences via the cookie banner.

10. Contact & Complaints

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ico.org.uk).